Terms and Conditions


At Plum-Tack we value our customers and work to ensure everyone who shops with us enjoys their shopping experience. For this reason, the following terms and conditions have been developed to govern the use of this Site and the purchase of products through this Site. By using this Site you are indicating your acceptance of the following terms and conditions.

We reserve the right to make changes to this Site and these Terms and Conditions at any time.


Products and availability

While we endeavor to always get it right, from time to time there will almost certainly be some typographical errors on the website, in product descriptions. All photos and images of goods displayed on this website are for illustration purposes only, and the sizes and dimensions of goods may differ in real life. Colours may also vary, depending on the screen the photo is being viewed on, and the lighting on the photo.

Where we provide dimensions and measurements in the descriptions of goods, it is your responsibility to ensure the actual size of each item is suitable for your purpose prior to submitting your order.

It is your responsibility to read the description of the goods prior to ordering, this includes the use of the size chart.

All of the products on this website have been included in good faith on the basis that the products as described will be available at the time of sale. If because of any circumstance the item is not available Plum-Tack reserves the right to cancel the order.

Privacy Policy

Our privacy policy is really simple. We won't share your details with anyone unless compelled by law. If you receive updates on offers from us that you don't wish to receive - let us know and you won't be contacted again.

Shipping and Delivery

At this time, Plum-Tack ships merchandise to all locations within Australia. Should you wish to purchase from outside Australia then please contact us. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier, Australia Post.

Exchanges

We are happy to exchange if you find you have purchased the size that is not ideal for you. However please contact us first in order to obtain a returns authorisation within seven (7) days of receiving your item. Once you have a returns authorisation please send back with a note containing your contact details, the item you would like to exchange for and an appropriately sized, prepaid, Australia Post bag for your new item to be sent to you, or you will be invoiced for shipping and the item can not be sent until paid. No guarantees are made that Plum-Tack will have the particular item in an alternate size. For clothing, they must be in original condition with any tags still attached, unworn and folded neatly. For any gear such as bridles, Plum-Tack recommends that you check them against a current bridle for size as we cannot accept them for exchange if it has been on your horse, this is for biosecurity.

Return Policy

If an item you have purchased from Plum-Tack is faulty, please let us know. We are committed to providing quality goods. Depending on the fault and the item we will request either that you send the item back to us, or in some cases, we may simply ask that you take a photo to show the fault, this is at Plum-Tack's discretion. Please understand that we can not refund or replace until we receive the item.

We do not do returns for "Change of mind"

Copyright Notice

All content appearing on this Web site is the property of:
Plum-Tack
Copyright © 2015 Plum-Tack. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2015 Plum-Tack. All rights reserved

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Plum-Tack. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Plum-Tack or any third party, except as expressly granted herein.